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FAQ

Delivery

 

 

Delivery and shipping times depend on the place of delivery of the products.

Dispatch day is the day the Magic Dream account is credited.

After the day of dispatch the delivery times are:

  • 1-2 working days after day of shipment to Portugal mainland;
  • 2-3 working days after the day of dispatch to Madeira and Azores;
  • 3-5 working days after the day of dispatch to Europe;

In the event of stock outs you will be contacted by customer service to inform you of the expected delivery date.

 

 

 

 

 

Shipping

All purchases are sent by registered mail according to the following table:

  • Portugal - 5,00 €
  • Europe - 8,61 €

Orders are always sent by registered mail, which requires a signature upon delivery. We recommend that you indicate an address where someone can do it.

Although we use all available means to ensure that your order is delivered on time, we cannot be held responsible for delays caused by factors beyond our control.

 

 

 

Exchange

We accept exchanges and returns as long as requested to magicdream.clothes@gmail.com and within 15 days of purchase. The part(s) must be returned in perfect condition, in the original packaging and stating the reason for the return. To avoid misplacement, exchanges and returns should be sent by registered post. Courier charges are the responsibility of the customer and we do not accept shipping charges.

If the return is due to a manufacturing defect or an order processing error, the postage will be returned. If a refund occurs, it will be made in the same manner as the payment was made and if all conditions of return of the product are verified.

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